Your safety and well-being are of our utmost importance.  Your visit may need to look a little different but our warm welcome and high levels of service remain unchanged. Please book your table ahead of your visit via our website and download our Young’s On Tap app.

We can’t wait to see you.

 

Socialising Responsibly Since 1831

We’re delighted to be doing what we do best once again, providing our customers with fresh, seasonal British food and of course your favourite tipples.

Your safety and well-being are of utmost importance and we have the highest standards of cleaning and hygiene training in place. We are offering a reduced contact experience to help keep us all safe.

Your visit may need to look a little different, but our warm welcome and high levels of service remain unchanged so we hope very much that it will feel the same. So please sit back, relax & enjoy.  We are here to look after you and can’t wait to welcome you back.

Caring Responsibly

Our team members, when returning to work, must complete a mandatory health screening with daily health declarations also being completed to ensure they remain symptom-free and fit to work. Any team member showing symptoms will be sent home immediately and required to follow government guidelines before returning to work.

We are participating in the government’s compulsory NHS Test & Trace as part of the country’s ongoing Covid-19 response and to help keep our pubs open. The contact details of one person will be taken per booking group. Your personal booking data will be processed in accordance with our privacy policy which can be found here.  Your name and phone number may be made available to NHS Test & Trace for 21 days following your visit if requested.

We are actively encouraging our customers to download the NHS Covid-19 app and are displaying the NHS QR codes to allow you to check in on arrival.

We ask that if you or any accompanying persons are showing any symptoms of Covid-19 that you postpone your visit.

Cleaning Responsibly

All our teams have been fully briefed and trained in our new enhanced cleaning procedures and the responsibility that they have to their customers and colleagues. High contact points will be sanitised regularly. Hand sanitiser stations are available throughout our pubs and hotels and we request that you use them on arrival and during your time with us.

We are operating with a reduced number of tables in our pubs & restaurants so that we can adhere to social distancing guidelines. Availability may be limited so you are advised to book ahead for drinks and dining. Our booking confirmation and pre-arrival email communications will provide additional information with regards to health and hygiene.

Distancing Responsibly

We have taken all reasonable steps to maintain a safe and social distance throughout our pubs. In line with government guidelines 1m+ social distancing will be observed.  Please keep movement around the pub to a minimum and observe any directional flow promoted by the pub.

In our pubs, we have reduced seating capacity and where possible, extended bookable seating areas into our gardens. We are doing our best to accommodate as many people wishing to visit as it is safe to do so. You may be allocated a table for a limited time slot, please be happy to move on when asked.

We are adhering strictly to Government regulations on household get-togethers and we ask that our guests adhere to these regulations. In line with these heightened government restrictions, from Saturday 17th October all our London pubs and selected Surrey pubs within the Borough of Elmbridge, will be limiting bookings inside our pubs to no more than one household and one support bubble. You are welcome to join us in our gardens and outdoor areas for tables of up to six people from multiple households. We will do everything to remind our customers of their responsibilities, so please do not be offended if we ask for confirmation of your address status.

All our pubs outside of London and Elmbridge continue to welcome table bookings inside and outside for a maximum of 6 people from mixed households.

Welcoming Responsibly

Our pubs will only be offering full table service, inside and out. On arrival, our host will show you to your table. In accordance with the government regulations, we require all customers to be wearing a face-covering when visiting our pubs and restaurants, unless seated at a table to eat or drink.

Serving Responsibly

We will be following the government’s mandatory face mask regulation and all customer-facing staff will be wearing face masks in our pubs. Your table will be sanitised ahead of your arrival and all cutlery and glasses brought to you. Your food and drinks will be brought to your table by your dedicated server. We ask that for the current time, you pour your own drinks where appropriate to minimise contact.

Ordering Responsibly

Please download our Young’s On Tap app here and register in advance of your visit. This will enable a reduced contact experience during your visit to browse our menus, order & pay. Single-use menus will also be available and your dedicated team member available to take your order using our tablets should you prefer.  Please note that in line with government opening times regulations, all pubs will be closing at 10pm, with last orders for food called at 9pm and last drink orders at 9:30pm.

Paying Responsibly

To reduce unnecessary handling of cash, the vast majority of our pubs are accepting card and On Tap payments only. Sorry no cash. Please ensure you have paid your bill ahead of pub closure at 10pm.

Gifting Responsibly

We have extended the validity of all Gift Vouchers issued prior to 1st July 2020 by 6 months so you will still be able to use them when you are ready to visit.

Staying Responsibly

For our London hotels and those within the Borough of Elmbridge, in line with heightened government restrictions, we are only able to accept bookings from one household. This applies to guests when staying and dining with us.

We ask that if you or any accompanying persons are showing any symptoms of Covid-19 that you postpone your visit. Hotel bookings can be cancelled free of charge or transferred up to 12pm, the day before arrival. If you need to cancel or amend your booking after this time due to Covid-19, we can transfer your booking to another date, however, rates may differ between dates.

Our restaurants will be closing at 10pm every night, and are operating with reduced seating capacity meaning availability may be limited. Please be sure to book your table ahead of your visit using our On Tap app or website. We’ll take full payment on arrival for your hotel stay. This will enable a contactless check-out. Please use Young’s On Tap to pay for food & drink during your stay. After 10pm only room service will be available to hotel guests.

Our rooms will be thoroughly sanitised before, during and after your stay. High touchpoints throughout our hotels and pubs will also be regularly sanitised throughout your visit. We have removed any unnecessary items from your room to help keep you safe. All our towels and linen are washed at 80 degrees centigrade and changed daily.

In the absence of our breakfast buffet, please make your selections with your server and we’ll bring everything to you.

We look forward to welcoming you back responsibly.

 

Socialising responsibly since 1831

Good things come to those who tap

Order and pay on Young’s On Tap and we’ll treat you from time to time. Just make sure your push notifications are turned on, so you don’t miss out!

Exciting!

Your enquiry has been successfully sent and our team will be back in touch with you soon to confirm your booking.

If you need to speak to speak to us sooner, give us a call on and a member of the team will be happy to help.